When you reach out to us or work with our team, we collect information that helps us provide better service. This isn't about gathering data for the sake of it — it's about understanding your project needs and maintaining professional relationships.

We collect this information directly from you during our conversations and project work. Sometimes we also gather technical data from your systems when you grant us access for optimization work, but this happens only with your explicit permission and for specific project purposes.

Your information serves specific business purposes that directly benefit our working relationship. We don't use your data for unrelated marketing schemes or sell it to third parties — that's not our business model.

We use your information to deliver code optimization services, communicate about project progress, send invoices and handle payments, troubleshoot technical issues when they arise, and improve our service quality based on project feedback.

When you give us access to your code repositories or systems, we analyze that information solely to provide the optimization and refactoring services you've requested. We don't mine your code for other purposes or share your proprietary logic with other clients.

You have meaningful control over your personal information. These aren't just legal requirements we're checking off — they're practical rights you can actually exercise.

To exercise these rights, simply contact us using the information provided at the bottom of this policy. We'll respond promptly and walk you through the process without unnecessary bureaucratic hurdles.

Protecting your information isn't just a legal obligation — it's fundamental to maintaining trust in our professional relationship. We take several practical steps to keep your data secure.

While we implement strong security measures, no system is completely immune to risks. We'll notify you promptly if any security incident affects your personal information, along with steps we're taking to address the situation.

We don't sell your personal information to third parties. When we do share information, it's for specific business reasons that directly support our service to you.

We may share your information with payment processors for billing purposes, cloud service providers who help us deliver our services securely, legal authorities if required by Thai law or court orders, and potential business successors only if CodexNexAPI is sold or merged, and only with equivalent privacy protections.

We keep your personal information only as long as we need it for legitimate business purposes. This typically means maintaining contact information and project records for seven years to comply with Thai business record requirements.

Project files and code samples are usually deleted within 90 days after project completion, unless you specifically request that we maintain them for future reference. Communication records are kept for our mutual protection in case questions arise about project scope or deliverables.

If you request deletion of your personal information, we'll remove it from our active systems within 30 days, though we may need to retain some information for legal compliance or legitimate business interests like financial records.

As a Thailand-based company, we primarily process your information within Thailand. However, some of our cloud services and tools may involve data processing in other countries with different privacy laws.

When we use international services, we choose providers that maintain strong privacy protections and comply with international data protection standards. We ensure these providers offer adequate protection for your personal information through contractual agreements and security certifications.

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and update the "Last Updated" date at the top of this policy.

We encourage you to review this policy periodically, especially before starting new projects with us. If you have questions about any changes, don't hesitate to reach out for clarification.